This is my second day with Direct Save Telecom ,I am a silver surfer every e-mail I have sent them has been answered .their e-mail page was down ,so I e-mailed them .Without asking they phoned me ,and set up my e-mail on the spot ,It is now all working ,it is a direct save email address ,and it is configured to work through Outlook Express.My speed is 6.1 mbps the computer has been on constant for 2 days and everything is perfect.I know its early days but fingers crossed and all that.I hope this early review has been a help.