Hopefully my tale of woe will disuade anyone to sign up to this frankly farce of a service.

In short, ive been with Orange for 3 years now, had a steady 2.5mb connection ( I live in Milton Keynes, thats average), everything was fine (apart from 3 replacement Liveboxes, gave up in the end and bought my own router)

Three months ago orange decomissioned it’s own LLU and moved over to BT, since then my loop attentuation shot up and my SNL dropped down, my connection speed varied between 400kb and 1.4mb.

I have spent the past 3 months trying to get someone to even acknowledge the problem, 3 months of going round in circles, talking to a call centre who block any attempt to get 3rd tier support and have an obsession with micro filters, a web team who i can only percieve to be a tribe of long lost apes who have developed opposable thumbs and use this ability to press “Cntrl C and Cntrl V”.

The only time i spoke to anyone with any understanding of anything more technical than power cycling was after i rang to get my MAC code, and even them he didn’t ring back as promised.

So be warned , if you need any support thats anymore technical than turning it off and on again, your absolutly screwed, They wont even acknowedge an issue. In fact since i thing since there migration i just think want to wipe there hands of anything technical and just take your money.