This braodband supplier is unbelievable - I've never come accross such poor service in all my life and it hasn't improved in years - if anything it's got worse. My connection started to drop out quite a bit and I got the standard rubbish - call centre in India and barely able to understand what was said (this has improved a little) - and at premium charges too! The gist was that they blame everything from your wiring to their router - try all sorts of excuses and so-called 'test'the line (on an intermittent fault?). You then get passed around various departments all of them unhelpful in the extreme! One person says one thing which is contradicted by another and oh yes... don't forget the 'we will call you back within 48 hours' - this is OK if you are immortal and can wait to the end of the universe but otherwise it's more Orange flannel. The solution? well it was their routers/configuration miles away of course! This has happened to me 5 times so far so I'm changing ISPs - the latest wheeze is to really restrict those 0800 free numbers and to make sure you can't phone anyone senior in England to complain!
My advice? Avoid Orange as you would avoid a rabid dog! They are OK when things are running but as soon as there is a problem they will reduce your speed and make up all sorts of stories - you just have to keep on and on at them until the problem is resolved - this takes several weeks so be warned!
Many people have written about this - but Orange don't listen and have no idea about customer service - they just want your money!