I changed to Orange in 5 months ago and have gradually developed a deep and enduring hate for the entire company.

The one positive is a reasonable connection speed, however..

The equipment they provide does not work (at least the two liveboxes they sent me so far). Frequent network (wired and wireless) failures. Constant crashing requiring the livebox to be rebooted, at least once per day and a five minute plus restart time. Oh and complete failures requiring the whole thing to be reset at least once per week. Such that I have gone back to using my own netgear router which works perfectly. Which brings me to..

One of the main reasons for choosing Orange was the VOIP secondline service providing free OS calls (I am Australian and like to call home most days) , this has never worked for longer than two-three days at a time. Anyway this would only work with the livebox, which as already noted is a complete joke.

The technical support (obviously in India somewhere) is positively Kafkaesque in it's approach. Expect to spend at least 15mins on hold before you talk to anyone, a privilege charged at 5p/min. The first person you talk to will be completely unable to help you, but you can expect that they will waste at least another 15mins of your time as they make you restart and reset the router a few time, because obviously you didn't think of that yourself. They may at this point promise to call you back so you won't pay for the call. Do not be fooled, they will not call back! Finally you may make it through to level two of the system where you will have to go through the whole restart process again before the representative concedes that you do have the problem you say you do and concedes to try and fix it/ send out a new livebox. If like me you have a busy work life and don't want to spend your entire home time talking to unhelpful Indians you meet the final problem..

Customer service, Orange take the unusual approach of insulting you early. After having enough of paying for a service which simply dosn't work I called to cancel. I was, of course told I would need to pay out the rest of the contract. When I said I thought this was unreasonable considering that the service was not working I was told "Tough luck, you would need to have called technical support every 3-4 days over a thirty day period before you can get out early." I've not given up yet.

So please tell everyone you meet to beware.