Have been with Orange for about 2 years as they were/are extremely cheap, especially when combined with an Orange contract phone. Things did not go smoothly from the off. They throw in a free router, but it's terrible. The interface is slow and unreliable for changing settings and it takes an age to reboot.

I initially had a problem with the internet dropping out at my flat, and when I rang technical support they were unable to offer any advice at all (foreign call centre worker reading from a script). I solved the problem myself eventually with a few Google searches.

More recently they began to throttle my broadband connection during peak times - it is so slow during peak hours that it cannot stream a video from Youtube smoothly, or even run Spotify properly. Though I am unaware that anyone throttles http:// traffic, even web-browsing was slow. When speaking to them on the phone about this, they not only did not know what throttling/packet shaping was, they lied about the connection we should be getting in order to try and keep me as a customer. Needless to say I have not renewed my contract with them and it runs out at the end of this week.

It may be tempting if they are the cheapest - but I'm begging you, please don't do it! Pay a few quid more for an open fair use policy provider with better service. You really do get what you pay for.