I used Freeserve years ago and barely even noticed when it was taken over by Wanadoo. When Wanadoo was acquired by Orange, the service became almost unusable: slow speeds, frequent disconnections and even long periods when I could not connect to the internet at all.

Technical support (I use the term loosely) is an absolute disgrace! Frequently I would call, only to be told that their computers had gone down so I would have to call back later. 50p per minute for this!
After several weeks of line checks, which always proved inconclusive, I decided enough was enough. I threatened legal action if they did not immediately release me from my contract. Now I am with a real ISP:
fast.co.uk and the contrast could not be greater.

I rated Orange 1/10 for everything only because this site does not allow me to rate 0/10!