I know a bit about customer service from working in mobile phone sales for 4 years and having to deal with networks and internet providers on a day to day basis.. a while ago now but I think I still know my onions..

Ive never experienced anything like Orange for level of service and customer service!

Problems include

- Random disconnections, when asked why they have stopped out internet they say they dont know and reconnect within 24 hours.

- internet down for 3 weeks - lots of phone calls to customer service, customer care and incorrectly advised to ring tech support and spend 40 mins going through all the router settings and windows settings.

- Having to pay a premuim tech support line - I spent 40 mins on the phone after being incorrectly told to call them and issue not resolved. Issue was with orange systems no my settings. 

- Tech support refusing to call back and costing at least 50p a minute and going through to Bombay. No chance of explaining issue just follow script of their computer

- when asked for a refund, i quote "Our internet is so cheap so we have to make money out of you somehow!"    honest!! disgrace!! I SHOULDNT HAVE HAD TO RING THEM YOU IDIOT!!!!

- Orange wireless router still drops out randomly, changed to a netgear and works perfectly

 not very happy. worst service i have ever received.