I first suscribed to Freeserve 5 years ago, it then became Wanadoo then Orange.

Apart from a few disconnections from time to time no complains.

And one day I decided to move house. It was supposed to take 5 working days it took 3 weeks, BT's fault according to them because the previous line was not freed because of an upgrade....

Then OK for one month, and one day: bang! No more internet, I can see in the dialer popup that the login/password is no longer accepted.

So I ring support and I am being told my account has been closed.

After 5/6 calls they finally figured out that my account had been shut down by mistake.

Then they told me they could not reoppen it I had to resuscribe.

Then:

_ I could not resuscribe because there was a tag on the line.

_ Call again to ask the TAG ot be removed. I am told it will take 5 to 10 working days

_ 10 working days later I call to resuscribe. I am told it will take 5 to 10 working days

_ 10 working days later I call to check. I am told it is not possible, there already is an account. Call Account services and they tell me that as soon as they freed the line a Pay as you go account was created.

I say I never asked to suscribe to pay as you go. So here we go again, the account has to be shut down once again and I have to wait again 10 days for the TAG to be removed.

_ 10 days later TAG still there. I am told the TAG will be removed the 17/07.

_ Call again after the 17th of july, I am told the TAG is still here, I complain, speak to the provisionning team, I am being told they put a request to be acted upon imediately, it should take 10 working days...

So there I am, after 20/30 calls and two month I am STILL waiting on my line to be released.

 It is now clear that I will not return to orange

_