Reviews » Broadband Fixed Line » 

EE Reviews

Sponsored
☰ Login   /   Signup ⚲ Search
◉ 

willdone's Review for EE

 EE (Broadband Fixed Line)
Posted: 02nd Jan, 2014    By: willdone
Title: EE Fibre? No way! Literally
I wanted to become an EE customer almost three months ago and went to an EE shop. This happened after I moved into my new home with no previous contract. Pretty clean sheet to start with (you would hope).

I bought the 30MB Fibre deal with All inclusive calls and extra mobile internet capacity for the mobile contract.

They setup my mobile account without any problem. However, my fibre connection turned into a real nightmare.

First, they gave me a date for an engineer visit two months after I purchased the deal. On the day of the engineer visit, nobody turned up and nobody bothered to call me.

I called them after 6:30 pm (which was the time I was supposed to wait until the engineer comes) and they told me that I should call the next day to set up a new day. I was already frustrated that I didn't have any internet connection for two months and now I was going to wait even longer.

Anyway, the next day they told me that the earliest the engineer can come was 2nd of January, 2014 (Today!!). I didn't do any holiday plans so that the internet can be setup as early as possible and accepted the date.

Today, I gave a call to EE in the morning to see if everything was allright. They told me that the engineer is NOT booked for today and there is no record of any appointments being setup!!!

After three months I am still without landline and home broadband and continue to use my neighbour's access (many thanks Gaurav!!).

I cancelled my order and am looking for a new deal now. Not from EE!!!

My mobile contract was going to benefit from an extra 20GB of internet data capacity due to fibre purchase and I am left with a mobile deal with less-than-enough data.

The people working in the customer services were kind but didn't help at all to reduce my frustration.

Sorry EE, but you need a lot of improvement to be customer-worthy.

Time With Provider:
Package Name:
Value
Speed
Support
Services
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*35.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £50 Reward Card
  • Vodafone £23.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2768)
  2. FTTP (2746)
  3. FTTC (1783)
  4. Building Digital UK (1740)
  5. Politics (1662)
  6. Openreach (1619)
  7. Business (1429)
  8. FTTH (1340)
  9. Statistics (1240)
  10. Mobile Broadband (1221)
  11. Fibre Optic (1062)
  12. 4G (1052)
  13. Wireless Internet (1020)
  14. Ofcom Regulation (1014)
  15. Virgin Media (1004)
  16. EE (696)
  17. Sky Broadband (668)
  18. Vodafone (666)
  19. TalkTalk (661)
  20. 5G (514)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules