If you get through to Tech Support (well that\'s what THEY) call it, in less than 20 minutes, well done ! You\'ll then struggle for 30 minutes as you reboot the router, reset your wireless (doesn\'t matter if it\'s nothing to do with wireless access), repeat the same info over and over.
And as for customer service, it seems their primary role is to lie or stall you as long as possible. They have the Baldrick Deny everything syndrome.
You: Can you help?
Them: No!
You Can you put me through to someone that can?
Them: No !
You: This is Customer Support?
Them: No !
You: I give up !
Them: No !