I was using the 2mb dsl with a 2gb capped service and considered upgrading to 30 gp cap for an extra ?10. but when I checked out other isps I was not too happy with the cost. I called wanadoo and told them I was thinking about cancelling my line and taking up another isp, an agent told me I was a valuable customer and told me to wait on the line while I was connected to someone who could discuss a better deal.
I was shocked when someone then informed me the line had been CANCELLED called back and asked if I could be given a migration code and was told "tough, you shouldnt have made rash decisions"
Even though I didnt say I wanted to cancel