I joined Titan ADSL over a year ago when I decided I couldn't put up with Tiscali's indifference and poor service. Tiscali were fine when everything was working, but if anything went wrong it was impossible to speak to someone who knew the basics of Internet technology.

Initially, Titan were great. There were a few problems initially, but I could pick up the phone and speak to someone who knew exactly what I was talking about and how their service worked. Issues were swiftly resolved, which is why I chose them.

A year or so later, they changed from using Entanet as their wholesale provider and now use Vispa.

The migration left us temporarily without Internet access, then a few days later they cut us off for a day due to a "billing error". They didn't even try to contact us first to resolve the issue.

My connection speed is less than half what it was with Tiscali, and ping times have doubled. I called their support line and heard the message, "All operators are busy. Please call back later." They don't even have a queueing system!

I emailed them over a week ago to get a MAC code, then followed this up a few days later. I STILL haven't had a response!

I have made a complaint to Ofcom as their refusal to provide a MAC breaches the Ofcom guidelines.

SUMMARY:
Slow speeds, non-existant customer support, billing errors and disconnections mean that I am very far from happy with Titan ADSL's extremely poor service. I would not recommend them.