I signed up with Titan about 9 months ago after reading reviews here. At that time, they were in the top 10 but have now slipped to number 21.

After the usual bedding down period, the quality of the connection was above my expectations. In fact, it is still great. The speed is good and I can't remember it having ever dropped. However, I've had such a bad experience with their support that I felt I had to warn prospective Titan customers about my experience.

6 months ago, they started to double-bill me each month. Being extremely busy with various aspects of my family life, I didn't notice it for a couple of months. Once I contacted support about the issue, they promised to look into it within 48 hrs but only acknowledge the problem when I chased them up a week later. A chqeue was promised in the post "next week". 6 months on, I'm still waiting for my refund. Of course I've been in touch with support regularly about this. On several occasions, they have promised to send out a refund cheque in the post. Needless to say, the cheques never arrived. Worse yet, though they have acknowledged that the problem exists, I still continue to be double-charged each month!

Getting fed up and spending way too much of the little spare time I have on this problem, I contacted Paypal as the monthly (double) charges are deducted from Paypal account. I was told by Paypal that they can't give any refunds because the subscription payments are not covered by Paypal's standard protection. So it's either back to Titan or, most likely, an official means to get my refund. More time wasted ...

So ... in summary ... would I recommend Titan from a connection speed point of view? Aboslutely? Would I get anyone I know to sign up with Titan? *Never ever*! You just don't how much you're going to end up paying for your connection. Double, triple, who knows?