I have been on TitanADSL for approximately 1 year with no issues, however, approximately 11 days ago my download speeds suddenly dropped inexplicably to under 10kb/s and have stayed that way since. I immediately contacted support via email, and was told that there was some sort of minor fault that BT were working on which would be resolved by the afternoon. The afternoon arrived and the fault was not resolved. I emailed support once more and received a response that BT had ordered some hardware and that the fault would be resolved by the next day. I waited 5 more days to make sure there was ample time for this issue to be sorted out, and still the issue persisted. After that period of time, I sent an email to same address I had been using and received what appeared to be an automated response stating that they could not assist me as I did not send this email from a recognised customer address (which I find strange, as they were assisting me via email prior to that.) I sent another 2-3 emails with all the information regarding my account so that they would be able to identify me and assist. All further emails were IGNORED!

During this time (over a period of 11 days) I also attempted to contact support for TitanADSL via the telephone. The phone number for support simply rang once and then went to a disconnected tone...and apparently the Sales office has been closed all week?! I finally managed to gain support by contacting EntaNet directly, however, after several more days of testing by myself and BT, the issue still persists.


I am surprised that *any* ISP would have such poor customer service and the fact that there is no way of contacting anyone from TitanADSL via email or phone to address the issues I have been experiencing just sealed the deal. I am now leaving TitanADSL and Entanet completely (that is, if I can get someone to supply me with a MAC code...)