I've just switched from Plusnet to IDNet, but do not have enough experience of them as yet to do a review (though it is easy to get in touch with them).

I was with Plusnet for many years (from long before BT acquired them) and have been generally happy with them. We have had ADSL and recently VDSL (FTTC). Also phone services.

My FTTC service is good, with my "Sam Knows" box showing very little variation of my 80/20 (about 76/17 received) service. We are only about 200m from the cabinet and I suppose OpenReach deserve much of the credit.

One reason for moving was getting held in a 30+ minute queue for support recently - they have no mechanism for calling you back and trying to raise an on-line ticket has flummoxed me. At least the support staff I have spoken to have had good English, (I'm certainly not racist but am somewhat hearing-challenged and find many accents - not Yorkshire - a problem.) Another annoyance (as with BT and many other ISPs) is that they provide a modem/router (then Hub One - basically a re-badged BT Hub 5) which cannot be set to access another ISP. I'm thinking of starting a campaign to get that practice banned!