I wouldn't know where to begin. The worst customer support services in the world. Switching over to plusnet is a pain. Engineers they send out have a faint idea of what they are doing. It has taken at least a week to complete the installation on one account. It has taken even longer on 2 other accounts.

You sign up for the 80mg speed. They put you on 20mg and pretend they didn't know. I had to call them twice about it over the last year.

After all, they are using BT. Seems they switch you back to lower speeds hoping to save money.

Parting with Plusnet, after your contact is finished is even more painful. Try turning off direct debit in order to make the final payment manually - you will be bombarded by sms messages and emails that you have an outstanding payment. Yet, if you wanted to login your control panel to see the breakdown of the invoice you end up with page insisting on your payment, not allowing you to see the actual invoice.

I could go on... in short this is the worst ISP or just an organisation to deal with.