We signed up to Plusnet after data leak fiasco at Talktalk last year. Migration went smoothly but then trouble started with slow service. Speeds were bottle-necked to a point where it was even difficult to browse webpages and check emails. Speeds ranging from as low as 0.29mbps for unlimited data use. Easy to see why its offered unlimited since there's never going to be enough speed for you to browse. Several complaints were raised with support help desk and on social media but speeds just did not improve.

We live within M25 (London) and just over a mile from exchange. We have now decided to sign up to another service provider on the basis of poor service but plusnet insist on charging ridiculous cessation and cancellation charges. We have advised Plusnet to waive these charges. If they insist then we may need to raise the complaint with ombudsman service.

Def recommend other customers shopping for broadband completely avoid Plusnet