I've been with Plusnet since I first had an ADSL connection in 2005.

I've usually been pleased enough with their service although there have been some bumps along the way:

1. Since I moved to a FTTC connection (80/20Mb) the line has been steady at 73/18Mb which is fine as I'm about 200m from the cabinet. However, when the line developed a problem PN limited the connection to 30Mb. Once it was fixed they didn't raise it again, until a few weeks later when, having raised another ticket I had a visit from a BT Openreach engineer. After two hours of connection checking and head-scratching he rang PN to discover the problem and they lifted the limit. What a waste of everyone's time!

2. More recently I noticed that the download speed had not exceeded 20Mb for a week or three. It seems another limit was in place, for no good reason, and a quick chat on the support page and they had lifted the limit again.

The conclusion: They're good on price and you don't had to tear your hair out talking to support (such as with BT where I have different experience). However, you have to watch them and use a speed checker regularly to make sure that they stay honest!