Joined Plusnet for its wired broadband in 2009. Pay £9.99 a month for 2Gb and can add 1Gb increments for £1.25 if we go over the basic 2Gb. Have the phone with them too and that is very satisfactory.

Over the 6 years they've generally given a good service. Initial download speeds were ~3 Mbps but gradually rose to ~6Mbps until 10 June when we hit a serious connectivity problem.

In 2009 one could get through to a Plusnet technician in less than 10 minutes. Now it seems to be 15-45 minutes.

Written questions via their 'Help Assistant'are answered fairly quickly.

Plusnet tested the line promptly and said it was OK. We substitution tested the router and splitter/filter, and disconnected the phone. That made no difference. We replaced the 10 metre ADSL cable from the BT socket to the router. That largely cured the problem.

Their technical supporters vary somewhat in how knowledgeable they are about the technicalities.