I'd been with Demon Internet for 18 years, and stuck with them through good times and bad (mostly bad) due to misplaced loyalty to the brand. My patience finally snapped after being essentially lied to repeatedly about their plans for a FTTC offering.

After so long with what was a fairly reliable - if crap - service, I was nervous about making the switch. However, one month after moving to PlusNet's "unlimited" FTTC service I wish I'd made the jump sooner.

Although my line was rated for only(!) 54Mbps, I'm getting 76Mbps downstream. The customer website has a ton of information about everything from my line speed and usage to the average waiting time on their support line. They have active forums with real PlusNet staff answering questions, and couldn't have been more helpful on the few occasions I've had to call them.

They could be slightly faster at answering the phone, and it does take them a couple of days to answer emails, but after coming from an ISP who took WEEKS to respond, this isn't an issue.

All of this and for less per month than I was paying for Demon's ADSL service.

I can recommend PlusNet without hesitation.