after reading reviews on this site I was in two minds weather to go with plusnet or not the price attracted me but the later reviews were putting me off. this is why I thought I must type a short overview of what ive seen from there service.
the install went to plan BT arrived on the correct day and installed my BT front plate and connected me at the BT cabinet.
I had one slight issue at this time as plusnet had not setup my account up so I was unable to use the internet I phone support the phone was answered very quickly the guy put me hold for a couple of minutes while he done what he needed to do and with in seconds of being put on hold my modem connected to the exchange and all was working fine.
ive had no problems since.
the speed I was quoted was very slightly slower than the speed im actually getting.
service I got was the 76mb unlimited fibre.

the few calls I have made to plusnet have been answered quickly and professionally and i am very happy with the service up to now.
I have only been with plusnet for a couple of months but from what I can see it just does what it says on the tin.