I signed up with Plusnet when I moved into my house in February. I knew the connection was going to be slow, speed estimates put it at around 2.5Mbit/s. What I hadn't anticipated were the constant drop outs and intermittent high ping times.

I have placed numerous support calls with Plusnet and usually get the standard responses like it's probably my wireless (even though I'm wired) or they've tested everything and found it to be fine. The only thing they have done in four months is get BT to switch off interleaving to help with the ping times (it hasn't, they still go up to 1500 millisecs at times).

I signed up for 12 months, so I'm stuck for a while, but I definitely won't be staying with them after that.