When BT transferred my line from my previous ISP a day early I called PN - call (an 0800 number) was answered within a couple of minutes, a friendly operator took details and "switched me on". My router connected as we were speaking. I asked about regrading to ADSL2+ (as I had been with previous ISP), she said she would put the order in immediately. Sure enough next day I was on ADSL2+. I then used the online ticket system to request that the upload speed cap be removed. That was replied to same day, and actioned overnight. So I now have speeds pretty much the same as before migration.

I suspect many of the complaints in other reviews are from people who simply do not understand the product and how broadband works. Although they are part of BT, Plusnet are treated as a separate company, and get no preferential treatment from BT Openreach, who maintain the network and send out the engineers. A lot of the problems listed would be the same whichever ISp they are with

Next step is to transfer to a fibre product as soon as it is available to us