I had high expectations having read favourable reviews

I have been a broadband user (ADSL) for around 10 years now and can confirm Plusnet have given me the worst performing connection I have ever had from any supplier

I have done several speedtests and my download speed is around 1.3mbps and my upload is single figures. According to speedtest.net it is a Grade F and worse than around 96% of the UK population

When I have raised concerns with Plusnet, their standard response is that it still in excess of the offical 1mbps estimate from BT. The fact that it is worse than any other connection I have had is of no consequence

I did pay an extra £5 per month for an add on that is supposed to give me priority but I noticed no difference and cancelled it after a couple of months

They also raised call charges during the contract which I find unethical and unacceptable

As for their customer service, the positives are that they are UK based and usually reply very promptly

The negative is that in my experience, they rarely address the query first time and are quicker to provide a standard response

Thankfully, I only have until April to go and then will gladly dump them and never look back!