Signed up a year ago and they said I could get around 11.4-17.6mbps speeds with their up to 20mbps service. I accepted and it was installed in 24 days, quite reasonable as when I switched from BT to AOL (2 years ago) they took 3 months to install. Anyway, my speeds have always been terrible and customer support (although kind and curteous) cannot fix it. I get 3.4mbps at good times and 0.5mbps or no connection at all at bad times. I've tried 3 routers and all were crappy on Plusnet. Switching to TalkTalk soon as my mate is with them down the street and he gets very reliable connections and 14.5mbps speed (on average he reckons). Just hope it's easy to cancel! Also considering going back to AOL, they are expensive (which is why I left them) but they are reliable and get around 5.5mbps from past experiences. Well, back to the comparison sites I go.