having been stuck with slow speeds and cutoffs for years, due to distance from the exchange I was pleased to see fibre cabinets being installed locally (Horsham). I registered my interest with BT and Plusnet; only Plusnet bothered to contact me. I signed up for Value fibre (40GB) at £16.49 per month, cheaper than the equivalent BT product. The Openreach engineer turned up early on the changeover date and was helpful in ensuring router could be adjacent to the new fibre modem. Unfortunately, the connection at the cabinet couldn't be made, which they said was due to Plusnet. It subsequently transpired that the cabinet hadn't been properly fibre enabled when the fibre cables were laid. Perhaps I was the first fibre user to be connected to it. When it was eventually sorted after some chasing of Openreach by Plusnet support I was delighted to have a solid connection which was far faster than I'd ever had before. After i had undertaken several speed tests, however, I realised I was only achieving about 7.5Meg download speed. I raised a support ticket and was asked to carry out several more speed tests. Plusnet referred it back to BT who said there were no problems at their end. It turned out my line had been left capped at ADSL speeds! I was disappointed that Plusnet support hadn't thought of that, especially as there is a thread on their support forum regarding this. That said, I'm now delighted with speeds varying between 20Meg and 25Meg depending on the time of day. I've lost connection once for a couple of hours, but apparently that was a regional BT problem outside Plusnet's control. Overall I'm very pleased with the service and will put my problems down to inexperience of a new product.