OK. I've been a customer of one of Plusnet's aqcuired ISP's - Metronet - for 7 years and wanted to migrate to an ADSL2+ package. I read a lot of the not so brilliant reviews around Plusnet and frankly I was very skeptical for a few weeks. But then decided to at least give it a go (as I could always leave within a month) and migrate for free to the Plusnet Pro product. The Plusnet staff were extremely friendly over the phone and altough the migration would have taken 5-7 days I got it within two. There were a few problems with my speed upon migration, as I had powered on and off my router, which I reported to the Community forums and to my surprise the Plusnet support staff took action and resolved my problem during the weekend! I am still in my 5th day of service and I am already experiencing >14Mpbps speeds.
Overall, I am extremely pleased with the attitude and having been a customer of Metroner for so long I am sure I will continue receiving top quality service. The Pro product is brilliant and my pings have dropped below 20ms. HIGHLY RECOMMENDED.