I have switched to IDnet due to house move, having previously been with various small and large ISPs over the years, most recently BT and Virgin.

Virgin (who I had been with at the time) wanted to increase the charge to £30.00 a month (!) for broadband at the new address saying it is the cheapest they could offer due to the type of exchange. Not only was this rather steap, it also entailed signing up for another 18month contract. Considering the rather unsatisfactory customer service and support, it was time for a change.

I contacted various smaller ISPs requesting information and IDnet was at all times helpful, fast and friendly.

No matter at what time of the day or night, the technical support is there (I called support at 4:00 am and was pleasantly suprised to have the issue dealt with so promptly, and even though it was a different person each time, they all were informed of the issue without me having to repeat it over and over again), effective and there are no waiting times. Costing £18.00/month (this obviously varies depending on plan) without being tied to a contract, I can only recommend this ISP.