I have been with IDnet since 2007, and apart from a email server outrage some time ago have received good service and not needed support.
However lured by BT's come back to us Broadand and phone for £16/month I decided to migrate and placed the order to complete on 24th January, in the meantime I had another look at this offer and decided in wasn't what it seemed and cancelled on 14th January, received confirmation that the order was cancelled.(that was 10days notice)
On the 24th my broad band had a BT retail put on it, the router arrived (I declined to accept) after many phone frustrating calls and emails (back to a 56k dial up connection) in which I was assured the order had been cancelled. The tag was eventually removed and a MAC given to me that evening, which I sent to IDnet, however before they could use it a "cease" broadband was placed on the line.
By the time the "cease" was removed it was to late and a reconnection was the only way forward.
So on the 2nd Feb. I thankfully rejoined IDnet, their support staff were helpful all along the way, I even emailed them at 20.00 hours that evening was answered within 15minutes and a solution found to the problem I had with the router.
I just hope they stay and remain independant, and don't go the way of Metronet.
Many Thanks to IDnet. I rate them highly indeed.