Moving to IdNet was an absolute mess and actually resulted in us not having internet for 2 days. Really not a good start and we didn't receive much compensation for their error.

For the first month our connection was rock solid and performed really, really well. I can't fault them for that. But it didn't last and the connection got worse to the point where it wasn't much different from our old Plusnet connection - just twice the price. So we've now left to try Vodafone.

The speeds were fairly average, but we seemed to be able to do more on the connection than with plusnet. However as mentioned above, that deteriorated.

It was refreshing to be able to get straight through to someone in their support team without really having to wait long. I wasn't particularly impressed by their service though, but that might be because I lost faith in them at the very beginning.