I migrated from Terrible Tiscali after sub 56k speeds on a 1mb connection and really bad customer service. I was released from my contract after 3 months due to the amount of complaints I made. Migration to Waitrose was easy, happened day before schedule and connection is reliable and fast. I am able to play online games again with pings of below 15 and download speeds that match my 1mb connection. Also all profits go to charity and its worth the extra few quid a month to get a service im paying for. You also get free 24/7 uk based support so not sure what the post before is talking about, give them a try you wont regret it.