I started with Waitrose a long time ago as a dial-up user. As broadband became popular I migrated to their ADSL service. All was well for a while but over the last 6 months the service has slowed down, required regular re-signins and suffered major performance glitches. Calling the Tech help desk never helped - a long wait followed by a standard diagnostic discussion which assumes you have the problem - then blames BT. Service over the last 3 months and the last few days in particular has been attrocious. And this is at at a premium price point! Have now moved to EFH (found on this site) - better faster cheaper.