Signed up with Waitrose in October 2005 but could not use the service until late November. Technical support and customer services had Indian accents and not UK based. Staff kept extremely poor records of my call history and status, agreed follow-up often did not happen, and staff repeated the same diagnosis steps or did not perform an agreed next step. This resulted in a lot of time on the phone, frustration and anger on my part. Situation resolved a week after I threatened cancellation.

Online sign-up process indicated a 2MB service could be provided at my address. The fastest I can get is 512K. Not competitively priced with a monthly limit.