Where do I start. Cancelled my broadband with Sky in October. They sent me a MAC code and I moved to the Post Office for phone and broadband. Sky Broadband was slow and at times upload was quicker than download. I regretted moving to Sky so after my contract was up with them I moved to the Post Office. Obviously if I am sent a MAC code and also a letter saying 'sorry you are leaving' a person would imagine that the broadband was well and truly cancelled, since I am now receiving broadband from the Post Office. Wrong! Not with Sky. I was shocked and angry to discover that I am still paying for the BB (they cancelled my phone no problems) Having phoned up and having been pushed from pillar to post Sky deny having any information about me cancelling my account. They are not going to refund my 'excess' payments, this is my money they took off me. They are still going to bill me until 24th December, and they also have the nerve to say that my phone will be cancellled 10 days after that date, and that I must apply for a MAC code if I want to move elsewhere. They obviously think I still have broadband and phone with them. What utter rubbish! Had enough and I am going to make a complaint to Ofcom. Stay away there customer service is awful If it is not on the script it does not exist, there website is designed to confuse. I am fully prepared to go to court to get my money refunded and also other costs involved. Stick to TV, BB is obviously too much for Sky.