ISP Reviews by geordiekev

Concerning frank1000w or whatever. His standard of English is dreadful, as his employer Talk Talk. If he is typical of the so called support that this company provide (having spoken myself to numerous offshore support TT workers from the Phillipines) I can only believe that I made a mistake signing up to TT. It is not customers who are stupid, it is TT for believing that they are giving good customer service by hiring idiots from the Phillipines or whatever other third world country who cannot speak English, because they are cheap.

Where do I start. Cancelled my broadband with Sky in October. They sent me a MAC code and I moved to the Post Office for phone and broadband. Sky Broadband was slow and at times upload was quicker than download. I regretted moving to Sky so after my contract was up with them I moved to the Post Office. Obviously if I am sent a MAC code and also a letter saying 'sorry you are leaving' a person would imagine that the broadband was well and truly cancelled, since I am now receiving broadband from the Post Office. Wrong! Not with Sky. I was shocked and angry to discover that I am still paying for the BB (they cancelled my phone no problems) Having phoned up and having been pushed from pillar to post Sky deny having any information about me cancelling my account. They are not going to refund my 'excess' payments, this is my money they took off me. They are still going to bill me until 24th December, and they also have the nerve to say that my phone will be cancellled 10 days after that date, and that I must apply for a MAC code if I want to move elsewhere. They obviously think I still have broadband and phone with them. What utter rubbish! Had enough and I am going to make a complaint to Ofcom. Stay away there customer service is awful If it is not on the script it does not exist, there website is designed to confuse. I am fully prepared to go to court to get my money refunded and also other costs involved. Stick to TV, BB is obviously too much for Sky.

I have been with the PO since may, signing up to their phoneand broadband package. I have until Tuesday 2nd September obtained a steady download of 2400-2800 kbps. Not briliant but reliable. On the afore mentioned tuesday my download speed on both computers that I use (Mac and PC) drop to 124-129 kbps. After putting up with this for several days and constantly checking my download speed via Speedtest and Think broadband, I phoned their Irish support line who went through the usual checks. Nothing at fault could be found on my line!!!!

This sunday I received a phone call from them stating that a BT engineer has examined my line and again cannot find anything wrong with it. They have promised to investigate further and get back to me.  I do not understand how a line speed can just drop to little better than dial up and yet have nothing wrong with it! I will obviously give them a chance to try and come up with a fix. I will keep you all posted. At least they are phoning me and keeping me in the loop so to speak. 

Where do I start? Ordered the Fibre Extra 19TH December and paid my deposit. Getting concerned that I had not had a start date or router, so I phoned up on 6th January. JL hadn’t actually ordered the router nor actioned the order itself. Negotiated a months free broadband because of their negligence, given a written start date of the 17th January. On the 16th January again concerned that I had received no router, phoned again. Start date put back to 20th January, no router had been ordered. Customer service manually ordered the router. The 20th January arrives, router was delivered on the previous Wednesday 2 days previously. No phone. Phone finally went live at 2pm. Broadband not activated. After phoning again and explaining that the lights on the router showed that it was not picking up a fibre signal nor connecting to the internet I was told that it could take till midnight and that they would contact me when it was live. They did not contact me at all. Midnight came and went no broadband, lights on router same as before.
Phoned on 21st explaining I had no broadband. Cannot even access the router homepage. One hour spent with technical support, prompted by me to acknowledge that the router was probably faulty, and that I was not on the package that I contracted for. New router ordered. Transferred to another department, to determine why I was put on a different package and why was I not upgraded to the package I contracted for. Unable to discover why and unable to put me on the package I contracted for. Apparently internal system problem. I was mistakenly put on the basic broadband package and not the fibre package I contracted for. Says by text that they will try again on 23rd January. Now told that they have to order the fibre package from Openreach (could they not have done it when I ordered) and could take 48 hours to process then activate. Apparently my phone number says I cannot get fibre but my address says I can. News to me since I have had fibre with Sky and Talk Talk in the previous 4 years.
New router arrived 24th January, couldn’t access internet, fibre will still not be activated for another 48 hours. After spending almost 1 hour on phone to tech, finally accessed router settings through ipad in order to input the CORRECT password and username, that were incorrectly applied from JL. Finally on the internet, basic broadband, although I now have to wait to be activated for fibre, for which I have paid for and for which JL failed to order. Broadband in theory went live on 20th January finally accessed basic broadband on 24th January. Just been told that my fibre will not be activated until 1st February. Phoned last night 24th January to complain again they promised to phone back but didn’t. Absolute shambles of an organisation. I have never had so much trouble from a supplier as I have had with JL. Will stay with them for a year then leave.