Ordered Sky BB (2Mb Base Package) on the 5th December and got my router and welcome letters on the 8th December. Activated on 14th December, on time! Connection has been perfect and touch wood, never dropped.
I am very pleased with Sky and glad I made the move from ntl. Now saving ?18 each month.
Does what it says on the tin!!
Have not had to ring for support so cannot comment.
Time With Provider:
Package Name: