Nothing against the people who work for Supanet (we all have to make a living) but what a bunch of cowboys their bosses are!!!! I have been with Supanet for 6 months and have just had to change address. a). They never answer the phone within a decent time profile. "Live chat" seems the way forward. They tell you one thing then change their minds and every time you have a exchange with them the cost seems to go up. This may be usual for this crappy industry but you get charged from the moment you place the order even if the order is not to be fulfilled for 5 weeks. Initially they gave me faulty goods which were replaced with faulty goods so I tried for a cancellation which they would not allow as too much time had elapsed since the order was placed despite the fact that I never had any service in the interim. DO NOT TOUCH THEM WITH THE PROVERBIAL BARGE POLE