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Sledgehammer's Review for TalkTalk

 TalkTalk (Broadband Fixed Line)
Posted: 24th Nov, 2009    By: Sledgehammer
Full Star Full Star Full Star Full Star Half Star
Title: Good 8meg Service
I have been with Talk Talk since August 2006. Had to call tech support twice, in both cases the problem was sorted with just the one call, very pleased. Through a node failing we lost connection on one occasion, NO FAULT OF TALK TALK.

Overall a good solid connection of 6.5/7.0Mbps throughout. My original Talk 3 International package cost £9.99 plus line rental. No complaints over price or the broardband for free.

Not being able to post a separate review of Talk Talk 24 Meg service I am forced to add it to present review.

On 29th October I rang TT to ask for a speed boost, then my problems really started. Speed boost done on Friday, my speed dropped to 5.5/6.0 Mbps, very unhappy and fuming. The increase in speed ? caused something in the old modem to give up the ghost no lights on modem. Without BB for 8 days waiting for new router from TT .When it arrived and set it up NOTHING.
No internet connection. In the end rang Tech support and suddenly I was connected.

I am 1130 MTRS from my local exchange and will not get anything like 24mbps. My speed had gone up to 10.5/11.0 Mbps. Not much of an improvement. For this increase in speed I had to agree to a new 18 month contract and pay an extra £4. To stay on the equivalent phone package as before I now have to pay £6.45 + £4 anytime calls + £2 anytime International calls. I have canceled the speed boost so I will now be paying £2.46 for the same service I had prior to 29th October. BIG MISTAKE.

Anyone thinking of going on to ABSL2+ Think again. NOT JUST WITH TALKTALK BUT ANY ISP.

The further away you are from your local exchange the greater will be the loss of speed, more so than the 8 Meg service.

Value = 5, Speed = 3, Support = 7 and Service = 7.
My intention is to move to a new phone provider some 18 months hence, and maybe a new ISP if I still want to stay connected to the internet.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Empty Star
Support
Full Star Full Star Full Star Full Star Half Star
Services
Full Star Full Star Full Star Full Star Empty Star
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