I have been with Talk Talk since August 2006. Had to call tech support twice, in both cases the problem was sorted with just the one call, very pleased. Through a node failing we lost connection on one occasion, NO FAULT OF TALK TALK.
Overall a good solid connection of 6.5/7.0Mbps throughout. My original Talk 3 International package cost £9.99 plus line rental. No complaints over price or the broardband for free.
Not being able to post a separate review of Talk Talk 24 Meg service I am forced to add it to present review.
On 29th October I rang TT to ask for a speed boost, then my problems really started. Speed boost done on Friday, my speed dropped to 5.5/6.0 Mbps, very unhappy and fuming. The increase in speed ? caused something in the old modem to give up the ghost no lights on modem. Without BB for 8 days waiting for new router from TT .When it arrived and set it up NOTHING.
No internet connection. In the end rang Tech support and suddenly I was connected.
I am 1130 MTRS from my local exchange and will not get anything like 24mbps. My speed had gone up to 10.5/11.0 Mbps. Not much of an improvement. For this increase in speed I had to agree to a new 18 month contract and pay an extra £4. To stay on the equivalent phone package as before I now have to pay £6.45 + £4 anytime calls + £2 anytime International calls. I have canceled the speed boost so I will now be paying £2.46 for the same service I had prior to 29th October. BIG MISTAKE.
Anyone thinking of going on to ABSL2+ Think again. NOT JUST WITH TALKTALK BUT ANY ISP.
The further away you are from your local exchange the greater will be the loss of speed, more so than the 8 Meg service.
Value = 5, Speed = 3, Support = 7 and Service = 7.
My intention is to move to a new phone provider some 18 months hence, and maybe a new ISP if I still want to stay connected to the internet.
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