Like a lot of people I was with Key connect before going with Timico. In general I have found their staff plesant to deal with and very competent 'but' I have had several issues.

1. Being overcharged for my capped limit when I was using the service a lot. Long story but they only reinbursed me after three months of exchanging emails.

2. I am now moving providers simply because Timico is too expensive. They had the gall to say they were charging me £15 for my migration code due to 'administration' costs. I made a fuss and they waived this fee (they tried to make me feel grateful for this!) ...I am disgusted with this as they are not allowed to charge for your MAC.

Cordiality gets them 10/10, technical ability gets 10/10...but for trying to stiff a few (no 1 was £80) more pounds out of you...I am afraid they get an overall 5/10.