I had two and half years of trouble free, well supported ADSL with Xilo. Set up was hassle free and the line was so reliable considering the distance to the exchange.

When BT finally put that shiny new Fibre Box at the end of our street - I knew who I wanted to provide my service through it. Xilo were very flexible and provided the service I required. The line speed coming from very slow ADSL was something else. I could have got it a little bit cheaper else where, but I knew that acclaimed Xilo customer service was worth hanging onto.

Fast forward to this weekend. The Openreach modem provided by BT failed. Emails were exchanged and somehow Xilo got a BT engineer out to me on the first working day back, who replaced the modem. That's some magic trick they pulled. A failure on a weekend, a BT call out required and the service back up and running within 48 hours? Incredible. All done with fast and polite emails that don't insult the intelligence of the customer.

Xilo - in my opinion - are truly the only choice for the broadband connoisseur.