These guys know all about customer service and I cannot fault them. Pre sale discussion honest and informative. I had the simplest transfer from Tiscali to their Pro 16 LLU service. I'm so far from the exchange (5.4km) that a lot of ISPs don't want to know. At my location I have attenuation of 75db so will never get any great speed but I can now get streaming video and no outage or freeze ups during the first month. The 24 hour support is unrivalled in my experience, OK it's by ticket but the responses are in minutes right through the weekend. They quickly sorted my self inflicted email snags over the first weekend. So well done XILO I cannot believe companies like you still exist. Keep it up please.