Been with NTL and currently virgin on the 50Mb service(was the 2nd person connected in Norwich @ 1.5Mb then)Connection used to be good with a 4-5 outages over the last 9 years that were sorted pretty quickly. only use their email to send and use router so no virgin software. Since upgrade to 50MB and the installation of the "superhub" or is that superdud I am distinctly unimpressed. I suffered from latency and packet loss issues which had not surfaced previously and the router element of the superhub is not as functional as I am used to. At present I am waiting to see if bridge mode is a possibility as I could then use superhub as a modem and use my own router..stop press: ceo's office have given me back a modem, whoop whhoop (I have returned to 20Mb speed)

update 09/14
Still with VM and currently have recently upgraded to the 152Mb service. Upload has increased noticeably and in recent months the service has been rock solid. one outage over a weekend.

I know that there are plenty of detractors but compared with friends on ADSL I am satisfied. Never use VM email and the bundled tivo box works like a dream though interface not as good as sky's.

Currently happy bunny