I have a Virgin.net account and since ntl took over the management has changed (I know as I did work for them and know people still there). They have been cutting back on their network bandwidth if you are on ADSL in an attempt to save money and the speeds vary massively dependant on time of day. The ADSL service is currently in the UK and pretty good but there are plans to move it to India so will go downhill. If you live in a cabled area you are likely to get the best speeds available as cable has a larger capability than the BT network. However, the customer service is awful and mostly from India so I would avoid it on both counts.
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