A long time Blueyonder customer, I have had service issues before, where they agreed a price verbally, then overcharged. Thought the VM era might be different, should have known better.

I recently moved house and the same thing happened. Negotiated a package (4Mb, Basic TV, Tel line with free Eve/Wknd calls - ?29/m) and they billed me ?7 extra/m!!! Have had to contact them twice as the fist time the lying sales person told me she had sorted it out but did nothing. Will see what happens!

Generally good speeds though have to regularly reboot the modem, \"traffic management\" now also in place, seems like the service is going down the tubes!