Was with blueyonder for years and was VERY happy-but since Dec06 (ie Virgin takeover) its been SHOCKING (ie 90kbps downloads on a 4mbps package, with packet loss as high as 40% at times). Spent 3 months trying to get it sorted and despite spending hours (literally) on the phone I kept getting a variety of excuses, none of which hold water.Eventually got a new cable modem but it made no difference and after another 3 hours on the phone, the girl finally told me there was a major network issue that wouldn\'t be sorted for another SIX MONTHS. They refused to put this in writing to me. She told me we\'d get a discount of ?8 a month - urrr no thanks