I\'ve been having problems with the speed of my broadband connection. At best, it can reach around 1,100 kbps but usually it\'s much slower than that &mdash around 300 kbps or less on a busy evening.

I\'m said to be connected at 8.1 Mbps but the reality is very different.

Advice from Virgin technical support has been poor: the usual stock e-mails, out-of-date information about the BT Speedtester, and most recently, a support person who said, \"I\'ll just talk to my superior and I\'ll ring you back within ten or fifteen minutes.\" Five days later, I\'m still waiting for the call.

I\'ve been with Virgin for years, but I\'ve had enough.