My broadband went down for one week, it took them that long to realise that there was loose connection at one of the exchange.
Recently, they have started capping my broadband speed claiming that i have been downloading excessively. Funny, I had been with them for 6 months and had been downloading this much but wasnt a problem then!
However, they said that even when my broadband speed has been capped, I should be getting around 576 kbps (from 6Mbps) during peak times (4pm - 12am).
Here is my speed test from speedtest.net
http://www.speedtest.net/result/250003901.png
46kbps!! What liars!!