Since the upgrade to 8Mb the service has been unacceptable with speed tests often showing 0.2 or 0.3 Mb/s. It used to be great and my ratings six months ago would have been very high, but just recently it has been useless. Connection never fails and my router is showing a connection time of 5 days, and the line speed shows 5.3Mb/s, but in speed tests, and general use, it is now very slow.
Am in email contact with them which is slow, and they have made the obvious suggestions but nothing I haven\'t tried. Waiting for the next email.
Been with them years on dial up and broadband (3+ years). Don\'t want to change but its getting silly. Mike
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