I have been with vivaciti for several years and though speeds are ok where they fall down badly is with customer support. I have asked for support 3 or 4 times and not once have i got the answer without a huge amount of hassle. basically they seem to assume that you are an expert and should kbnow the answer already or refer to sites or links without being clear where they are or what you should do. i have always had to threaten to leave before i get a proper answer, usually they phone you in a panic to get you to stay with them . but I've had enough now. After asking for help 3 times yesterday and getting obscure and irrelevent answers I find i am blocked fromn accessing any of their sites.