billing errors, rude billing dept sent me a threating letter for payment when i had already paid(they somehow managed to credit it to another account)lost service for a whole week, cost me a fortune phoning cs 0870 number,they claimed it was a fault my end and got bt to raise my snr which resulted in a lower sync rate, then apolligised , it was indeed a fault their end , asked them to get bt to drop my snr back, still waiting 8 weeks later..asked for mac code on friday two emails later, w`eve put you in the que, itcan take 5 working days, its thursday now still no mac,surfing is average to good, can get slow in the evenings.my advice is avoid